Troubleshooting your Camera Status Light?

Solid Red Light

Check to see if you are using the power cable and plug that came packaged with the camera. If you are NOT, please switch to the power cable and wall plug that came with the camera to see if this resolves the issue.

If you are using the power cable and plug that came packaged with the camera, please try using a different power cable and plug if you have them available. Occasionally we see a defect with the power cable and plug. 

Flashing Red, Blue, or Green

Use the same troubleshooting steps any time the status light whenever the status light is flashing unexpectedly.

Power cycle the camera by unplugging the power and plugging it back in.

If the camera returns to flashing red and hears the prompt sound, please set the camera up as a new device.

In the app, tap Home then the + in the upper right corner. Then tap Add Device > Cameras and select your camera. Follow the prompts to set up your camera again.

If the camera returns to flashing red but never hears a prompt sound, please replace the power line and plug to check if it can work.

Flashing Red & Blue or Green

The blinking red and green/blue may be caused by a poor or unstable network. Try following these troubleshooting steps:

Restart the router and try to reset the Cam to setup/connect again,

Or change the network and use the mobile phone hotspot to check whether the connection is available.

If the camera continues to fail to connect, reach out to our technical experts for more assistance. 

Solid Blue or Green Light

A solid blue/green light usually indicates that the device has properly been set up. If you get a solid blue/green light yet the setup has failed, try following these troubleshooting steps:

Force close the app, reload it, then reattempt the connection.

If that doesn't help, power cycle the camera. Then open the app and try to attempt to connect/set up the camera again.

If the issue continues, change your internet connection type from either WiFi or LTE to the other.

Try power cycling the router that they're connected to. After the router comes back online, try to connect/set up your Cam.

If the camera continues to fail to connect, reach out to our technical experts for more assistance.

The Status Light is Off

If your camera is not showing an LED status light it doesn't play a voice prompt when you press the reset button, try another power cord and wall plug (Reference device cannot power on check)

If the voice prompt plays when you press the reset button, and the setup is successful.

navigate to Camera Settings > Basic Function Settings > Toggle Camera Status Light Off/On to manually turn the LED on.

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