WIFI Connection
Camera is 2.4GHz only, and my WiFi is 5GHz. Will this affect my internet speed?
Your camera operates solely on the 2.4GHz frequency.Contrary to a common misconception, switching your Wi-Fi frequency to 2.4GHz won't impact the overall performance of your 5GHz network. Modern routers often support dual-frequency operation, ...
Camera doesn't even have a red flashing light that it's on even though it's plugged in
① Could you please power off the camera for 3–5 minutes, then plug it in and reset it? The reset button is on the back of the camera. Press it firmly for 5 seconds to see if you can hear the tone and see the red light flash. ② Still No light even ...
How can I reconnect to the internet after changing providers? My camera is currently offline.
If you've changed your network provider, the camera needs to be reset to connect to the new network. Here are the steps: 1. Resetting the Camera: Press and hold the reset button for 5 seconds until you hear a tone and see the light flash. This will ...
What to do if the live video is frozen?
Please try to restart the camera. 1.Open the App, enter the live stream page. 2.Click the '...' in the upper right corner. 3.Scroll down, find 'Restart Device'. If the issue remains, you can conact our Live chat help center or send an email to our ...
What to do if the live video fails to load?
Please try to restart the camera. 1.Open the App, enter the live stream page. 2.Click the '...' in the upper right corner. 3.Scroll down, find 'Restart Device'. If the issue remains, you can conact our Live chat help center or send an email to our ...
What to do if the camera stopps working and there is no indicator light?
For this issue, please check it out by following the below steps. 1. Find another power adapter to replace our match power adapter to see if the indicator turns to red light. Normal phone adapter would suit. 2. Find another power line to replace our ...
What to do if the camera is offline?
If the camera is offline. Please check the indicatore light of the camera. 1)If the red/white is flashing, you can add the camera manually like the first time you did it. 2)If the light is a solid red or there is no light, please plug the camera ...
How to separate the 2.4Ghz and 5Ghz frequencies?
If your router supports both the 2.4 GHz and 5 GHz bands, but only one Wi-Fi name is displayed on the Wi-Fi search page of your mobile phone, perform these steps: Go to the Wireless page of the router. (The entry address is usually provided on the ...
How to connect the camera using bluetooth mode?
Not all camera support the bluetooth mode, please check if your camera has this option. 1.Please make sure you have granted permission of Bluetooth to the App. 2..Link Smartphone to a 2.4Ghz Wi-Fi network. 3.Open APP, tap the ‘+’ in the upper ...
How to connect the camera using EZ mode?
1.Link Smartphone to a Wi-Fi network. 2.Power up the camera and wait until the light blinks. 3.Open APP, tap the ‘+’ in the upper right-hand corner, then tap ‘Add Device’. 4.Select the camera model you wish to connect, tap the icon ‘ ⇄’, change to EZ ...
How to connect the camera using QR code.
1.Link your phone to WiFi network. Open the App, click on the "+" in the top right corner, then click on "Add Device". 2. Choose the correct camera model. 3.Click on “Confirm that the indicator is blinking” then click on“Next”. 4. Select your Wi-Fi, ...
How to check if the camera is in connecting mode?
First you need to power up the camera, then you can check the status of the indicator light. If the camera is in connecting mode, the light should be as following :
Will the camera still work if I unplug it?
If there's no specific note that say the device has a chargeable battery, it needs to be plugged in all the time to work.
How to Find Out if You Have 2.4 GHz or 5 GHz Wi-Fi Network?
Most routers come with "dual-band" Wi-Fi, which means they support both 2.4G and 5G Wi-Fi frequency bands. Sometimes they use the same SSID (SSID = network name), sometimes they have a unique SSID, such as "Your Wi-Fi" and "Your Wi-Fi_5G". We are ...
How to configure separate Wi-Fi SSIDs for 2.4 GHz and 5 GHz bands
Most routers come with "dual-band" Wi-Fi, which means they support both 2.4G and 5G Wi-Fi frequency bands. Sometimes they use the same SSID (SSID = network name), sometimes they have a unique SSID, such as "Your Wi-Fi" and "Your Wi-Fi_5G". How to set ...
How to Set Up My Smart Camera?
Below are tips and steps for you to follow to connect your camera. Warm Tips: 1. Please connect your phone with 2.4GHz Wi-Fi first, then connect your camera (the camera does not support 5GHz Wi-Fi). If you are using a dual-band router, please ensure ...