Camera Troubleshooting
Night Vision Issues: Troubleshooting Dark Image
I'm sorry to hear that you're experiencing issues with the night vision images being too dark. Let's try to troubleshoot this together. Here are some steps you can follow: 1. Make sure you have turned on the Night Vision or Auto Night Vision mode in ...
The device is frozen-can’t retrieve the video
I'm sorry to hear that your device is frozen and you're unable to retrieve the video. To resolve this issue, please try the following troubleshooting steps: 1. Restart the camera: Press and hold the sync button on the camera for 5 seconds to perform ...
Devices Cannot Power On
If your camera is unable to power on and the LED is off, please try the following troubleshooting steps to verify whether the issue can be resolved: 1. Find another power adapter to replace our match power adapter to see if the indicator turns to red ...
What is the "Account number"?
The account number is the email address you used when you first registered. Do you still remember it? (You can look for your usual email address.) If you have retrieved your account but don't remember your password, you can directly enter your ...
Failed to Connect Cam to 2.4GHz WiFi network
If your Cam failed to connect to a 2.4GHz WiFi network, please try the following troubleshooting steps to verify if the issue can be resolved. 1. Check whether the router password you entered is correct. Check for spaces before and after the Wi-Fi ...
How to connect the camera to your phone using a mobile hotspot?
Step1：Enable mobile hotspot on your phone How to enable mobile hotspots on iPhone or iPad? Please note your iPad will need to support both WiFi + Cellular with an activated SIM card inserted and not an iPad model that supports WiFi only. 1. Open the ...
Cannot Receive camera Pop Up Notifications
When a motion is detected and the device is well set up, you will receive a notification on your phone according to the notification type. If you want to receive notifications, please make sure you have done the following tips: Phone Settings 1. ...
What can I do if I receive too few push notifications or can not receive any push notifications?
1. Make sure you have enabled push notifications in your phone's settings. You can go to your phone's settings > Notifications > Enable app notifications. Or you can tap message center in the app > Select setting in the upper right corner > Tap ...
Solutions for Excessive Alarm Notifications
When our camera detects changes in light and shadow, it will also push messages to you. That's the mechanism for camera motion detection. We have some advice for your reference. 1. If the motion sensitivity was set too high, please lower the motion ...
Night Vision Images Too Dark
When night vision doesn’t work properly or when the live stream remains dark at night, please make sure you have checked the following tips: 1. Make sure you have turned on the Night Vision or Auto Night Vision mode in the app. You can go to check ...
Troubleshooting your Camera Status Light?
Solid Red Light Check to see if you are using the power cable and plug that came packaged with the camera. If you are NOT, please switch to the power cable and wall plug that came with the camera to see if this resolves the issue. If you are using ...
The device is offline after a power outage or network disconnection, but why the device cannot automatically reconnect to the network after the network is restored?
If the device cannot automatically reconnect to the network after the network is restored, please try the following troubleshooting steps to verify if the issue can be resolved. 1. There are too many devices in your home that need to be connected to ...
The device is frozen(can’t retrieve the video)
If your Cam can't see and it keeps loading, please try the following troubleshooting steps to verify if the issue can be resolved. 1. Confirm the status of the indicator light, and check whether the network is stable, please switch to SD mode to ...
Why I can only control the device when connected to my Wi-Fi, but not controllable through 4G or other Wi-Fi?
If your Cam can't be controllable through 4G or other Wi-Fi, please try the following troubleshooting steps to verify if the issue can be resolved. 1. If you can only control the device when connected to your home's Wi-Fi, and you can't control it ...
My camera moving by itself
If the camera moving by itself, please try the following troubleshooting steps to verify if the issue can be resolved. 1. If the network connection is poor, the camera would self-check and rotate by itself when it connects to the network again. 2. If ...
Why can't the person in the camera hear me when I use two-way talk?
If you can’t hear when talking, please try the following troubleshooting steps to verify if the issue can be resolved. 1. Please check whether the protective film at the camera speaker is torn off; 2. Whether the mobile phone terminal is enabled to ...
The Alexa app's screen displays "Device is unresponsive"?
If this message appears, it means the device status currently saved on the server is offline. It is recommended that you switch your phone's network to 4G and enter the device's app (non-Alexa app) to view the device's status. If you find the device ...