Account & Sharing
How to join a home if someone has added my account into it?
If someone has added your account into his/her home, there will be a pending invitation on the homepage,you can check and accept the invitation.
How to join a Home with a code?
Before you can join a home, you need to create your own home first. 1) Open the APP and click "Me". 2) Find and click "Home Management". 3) Click "Create a home" 4) Edit your Home Name, then click "Save" in the upper right corner. After you have ...
How to unshare the cameras?
1)If you are sharing you account and password with someone, you can chang the password. 2)If you shared the cameras through 'Share Device', you can remove them from the list. 1.Open App, click the camera to go to the live stream page. 2.Click the ...
How to share the cameras with other people?
For user security reasons, a camera can only be bound to one account and one phone at a time. That is to say, a camera can only have one owner at a time. There are three ways to have other people have access to your cameras. 1)Account Sharing If you ...
How to check if someone logged in my account?
If you shared your account and password with someone and want to check theri login histories. You can check them in message center.
How to view the cameras on two or more phones?
The camera can be bonded to only one account at a time. But you can log in with the same account ID and passwod on multiple phones. Note: The account ID would be the email address you used for registration.
What to do if I forgot the password?
If you have successfully logged into the app, you can change the password on the App. 1.Open the App, click 'Me' on the down side of the page. 2.Click the Gera icon in the upper right corner of the 'Me' page. 3.Select 'Account and Security' 4.Select ...
How to sign up an account？
If this is the first you use the App, please sign up an account first. 1.Open the 'Owltron' App, click the ‘Sign Up'. 2.Input an email address of your, then click 'Get Verification Code'. 3.Check the code in you email box and input it on the App. ...
Can I connect my camera to two phones?
For user account security reasons, one camera can only be tied to one account and one phone at a time. That is to say, a camera can only have one owner. However, the same account can be used on several different phones. If you want to view your ...
How do I share my camera with my family and friends?
Three ways to share your camera with others. 1. Account sharing The easiest way is to share your account and password with others so that they can download the same app and log in to your account. (Please select the correct region when logging in) 2. ...
How do I create a Home?
1) Open the APP and click "Me". 2) Find and click "Home Management". 3) Click "Create a home" 4) Edit your Home Name, then click "Save" in the upper right corner.
Why can't I share my device with others?
Please make sure the person you are sharing with has downloaded the same app and signed up for an account in the same region as yours. Also, make sure that the person has accepted your invitation.
How do I cancel account sharing?
If you used to directly share your account and password with others, then you can reset your account's password online. 1) Open the app 2) Click on the rightmost icon in the upper right corner 3) Click "Account and Security” 4) Click "Change Login ...
How do I cancel device sharing?
If you used to directly share the camera with others, you can remove them. 1) Open the app, click the camera to enter the real-time video interface, and click ".." in the upper right corner. 2) Scroll down and click "Share Device" 3) Click on the ...
How do I cancel home sharing?
If you used to share the camera with others via the "Family Share" feature. 1) Open the APP and click "Me". 2) Click "Home Management". 3) Select the family you created, and then you can see the users you shared with. 4) Click on the user's name and ...
Why can't I see the cameras that others have shared with me?
1. Please ensure that the camera owner has successfully shared the camera with you and that you have received the invitation to share 2. Please click in the top left corner of the app home page to switch to a different Home Name to check if you can ...
How do I know which users are sharing and using my camera?
If you used to directly share the camera with others, you can check it like that. If you used to share the camera with others via the "Device share" feature. 1) Open the app, click the camera to enter the real-time video interface, and click "..." in ...
If I share account password with others, how can I check their logins?
1) Open the app home page and click on "Message Center" 2) Go to the three icons at the top and click on the bulletin icon to see if your account is logged in on another device.
Can I reset my camera remotely?
Sorry, our cameras do not support remote resetting. The reset button is on the back of the camera. Please press and hold it for 5 seconds. After you hear the tone and see the light flash red, you can reconnect the camera to your app.
Can I control my camera when I'm not at home?
Yes. Once your camera has been successfully connected to the 2.4 GHz network, you can turn on your camera to watch the video and control your camera while your phone is connected to a different network. At the same time, you can also use your phone's ...
Can I set up scene automation to control my camera?
Yes, you can set the scene automation mode for the main functions of the camera. First, you need to set the conditions and then select the corresponding camera to perform the function you want to achieve. Here are the steps for you as a reference. ...