Why can't I share my device with others?
Please make sure the person you are sharing with has downloaded the same app and signed up for an account in the same region as yours.
Also, make sure that the person has accepted your invitation.
Related Articles
How do I cancel device sharing?
If you used to directly share the camera with others, you can remove them. 1) Open the app, click the camera to enter the real-time video interface, and click ".." in the upper right corner. 2) Scroll down and click "Share Device" 3) Click on the ...
How do I share my camera with my family and friends?
Three ways to share your camera with others. 1. Account sharing The easiest way is to share your account and password with others so that they can download the same app and log in to your account. (Please select the correct region when logging in) 2. ...
The device is frozen-can’t retrieve the video
I'm sorry to hear that your device is frozen and you're unable to retrieve the video. To resolve this issue, please try the following troubleshooting steps: 1. Restart the camera: Press and hold the sync button on the camera for 5 seconds to perform ...
The device is frozen(can’t retrieve the video)
If your Cam can't see and it keeps loading, please try the following troubleshooting steps to verify if the issue can be resolved. 1. Confirm the status of the indicator light, and check whether the network is stable, please switch to SD mode to ...
If I share account password with others, how can I check their logins?
1) Open the app home page and click on "Message Center" 2) Go to the three icons at the top and click on the bulletin icon to see if your account is logged in on another device.