Why can't I see the cameras that others have shared with me?

1. Please ensure that the camera owner has successfully shared the camera with you and that you have received the invitation to share

2. Please click in the top left corner of the app home page to switch to a different Home Name to check if you can see the camera.

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• How to unshare the cameras?

  1)If you are sharing you account and password with someone, you can chang the password. 2)If you shared the cameras through 'Share Device', you can remove them from the list. 1.Open App, click the camera to go to the live stream page. 2.Click the ...

• Can cloud storage work for multiple cameras?

  Buying cloud storage once can only work for one camera, if you have two cameras, you need to buy cloud storage twice, cloud services cannot be shared If you purchase Basic Plan 3 Device, You could add your another device to cloud storage purchased. ...

• The device is frozen(can’t retrieve the video)

  If your Cam can't see and it keeps loading, please try the following troubleshooting steps to verify if the issue can be resolved. 1. Confirm the status of the indicator light, and check whether the network is stable, please switch to SD mode to ...

• How to check multiple cameras at the same time?

  You can use the 'Multi-View' to check all the cameras at once. You can find this feature in two places.

• If I share account password with others, how can I check their logins?

  1) Open the app home page and click on "Message Center" 2) Go to the three icons at the top and click on the bulletin icon to see if your account is logged in on another device.