What to do if the live video fails to load?

Please try to restart the camera.

1.Open the App, enter the live stream page.

2.Click the '...' in the upper right corner.

3.Scroll down, find 'Restart Device'.

If the issue remains, you can conact our Live chat help center or send an email to our support center for help.

• Related Articles

• What to do if the live video is frozen?

  Please try to restart the camera. 1.Open the App, enter the live stream page. 2.Click the '...' in the upper right corner. 3.Scroll down, find 'Restart Device'. If the issue remains, you can conact our Live chat help center or send an email to our ...

• Can the time setting for the live video be changed to a 12-hour regime?

  Our APP does not support changing the 12-hour system, thank you for your understanding and feedback.

• How to turn on the sound on live stream page?

  1.Enter the live stream page. 2.Click the volume icon to turn on the sound. Note: The volume is off by default.

• How to remove the time watermark on the live stream page?

  1.Enter the live stream page, click the '...' in the upper right corner to go to Settings. 2.Select 'Basic Function Settings'. 3.Turn off 'Time Watermark'.

• The device is frozen-can’t retrieve the video

  I'm sorry to hear that your device is frozen and you're unable to retrieve the video. To resolve this issue, please try the following troubleshooting steps: 1. Restart the camera: Press and hold the sync button on the camera for 5 seconds to perform ...