What to do if the image is upside down?
If the image is upside down, you can use the 'Flip Screen' to set it right.
1.Enter the live stream page, click the '...' in the upper right corner to go to Settings.
2.Select 'Basic Function Settings'.
3.Select 'Flip Screen'.
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Night Vision Issues: Troubleshooting Dark Image
I'm sorry to hear that you're experiencing issues with the night vision images being too dark. Let's try to troubleshoot this together. Here are some steps you can follow: 1. Make sure you have turned on the Night Vision or Auto Night Vision mode in ...
Why is the image blurry in night vision mode?
When in night vision mode, the camera will project infrared light. Please check if your camera is facing a smooth surface, such as glass window, celenio floor. If it is facing a smooth surface, all the infrared light will bounce back thus the image ...
What to do if the image is distorted?
1.Please wipe the lens of your camera to see if the image will get better. 2.Please plug out the camera for 3-5 hours and plug in again to check. If the issue remains, you can conact our Live chat help center or send an email to our support center ...
Why is the image balck and white?
When the environment is dark, the camera will switch to Night Vision mode. And the video color will be balck and white. For indoor cameras, you can choose to turn this featuire on of off, or leave it to 'Auto' so that the camera will judge by itself. ...
Basic Function Settings
A. Status Indicator: To turn off/on the camera's indicator light: 1. Please open the app, and tap on your camera. 2. Click the edit icon in the upper right corner, 3. Click "Basic Function Settings", 4. Turn off/on the "status indicator". B. Flip ...