What to do if I forgot the password?

If you have successfully logged into the app, you can change the password on the App.

1.Open the App, click 'Me' on the down side of the page.

2.Click the Gera icon in the upper right corner of the 'Me' page.

3.Select 'Account and Security'

4.Select 'Change Login Password'.

If you are on the app account login page and have forgotten your password, you can click on Forgot Password:

A verification code will be sent to you email address. Input the code, then you can reset the password.

• Related Articles

• How do I change my app password/email?

  1, Enter the app home page, 2, click the bottom right corner of "ME" 3, click on the settings icon in the upper right corner. 4, click "Account and Security", 5, click "Email Address", - "change email" 6, click "Change Login Password",

• If I share account password with others, how can I check their logins?

  1) Open the app home page and click on "Message Center" 2) Go to the three icons at the top and click on the bulletin icon to see if your account is logged in on another device.

• What is the "Account number"?

  The account number is the email address you used when you first registered. Do you still remember it? (You can look for your usual email address.) If you have retrieved your account but don't remember your password, you can directly enter your ...

• How do I cancel account sharing?

  If you used to directly share your account and password with others, then you can reset your account's password online. 1) Open the app 2) Click on the rightmost icon in the upper right corner 3) Click "Account and Security” 4) Click "Change Login ...

• How to check if someone logged in my account?

  If you shared your account and password with someone and want to check theri login histories. You can check them in message center.