The device is offline after a power outage or network disconnection, but why the device cannot automatically reconnect to the network after the network is restored?

If the device cannot automatically reconnect to the network after the network is restored, please try the following troubleshooting steps to verify if the issue can be resolved.

1. There are too many devices in your home that need to be connected to the Internet, which exceeds the load range of the router (ordinary home routers can only load less than 10 devices), so your device cannot connect back to the network.

The quality of the network in your home is unstable, so the device cannot connect back to the network in time after the power is restored.

2. If the device cannot automatically reconnect to the network after it is offline, you need to reset the device's network status and reconnect to the network(Reference indicator status check).

If you still have questions, please contact customer support for further assistance.

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