In how many rooms can a device be placed?
A device can be placed in only one room at a time. If you add a device to another room, the device disappears from the previous room.
Related Articles
The Alexa app's screen displays "Device is unresponsive"?
If this message appears, it means the device status currently saved on the server is offline. It is recommended that you switch your phone's network to 4G and enter the device's app (non-Alexa app) to view the device's status. If you find the device ...
The device is offline after a power outage or network disconnection, but why the device cannot automatically reconnect to the network after the network is restored?
If the device cannot automatically reconnect to the network after the network is restored, please try the following troubleshooting steps to verify if the issue can be resolved. 1. There are too many devices in your home that need to be connected to ...
How do I cancel device sharing?
If you used to directly share the camera with others, you can remove them. 1) Open the app, click the camera to enter the real-time video interface, and click ".." in the upper right corner. 2) Scroll down and click "Share Device" 3) Click on the ...
The device is frozen-can’t retrieve the video
I'm sorry to hear that your device is frozen and you're unable to retrieve the video. To resolve this issue, please try the following troubleshooting steps: 1. Restart the camera: Press and hold the sync button on the camera for 5 seconds to perform ...
The device is frozen(can’t retrieve the video)
If your Cam can't see and it keeps loading, please try the following troubleshooting steps to verify if the issue can be resolved. 1. Confirm the status of the indicator light, and check whether the network is stable, please switch to SD mode to ...