How to connect the camera to your phone using a mobile hotspot?
Step1：Enable mobile hotspot on your phone
How to enable mobile hotspots on iPhone or iPad?
Please note your iPad will need to support both WiFi + Cellular with an activated SIM card inserted and not an iPad model that supports WiFi only.
1. Open the Settings app.
2. Select Personal Hotspot. (If you do not see Personal Hotspot in Settings, please select Cellular and then enable Personal Hotspot.)
3. Enable the Allow Others to Join feature.
4. Enable the Maximize Compatibility feature.
How to enable mobile hotspots on Android?
1. Open the Settings app.
2. Select Connection & Sharing
3. Tap on the personal hotspot.
4. This page has options for turning the hotspot feature on and off. Additionally, you can change the network name, security type, password, and more.
Step 2：Connect device to the mobile hotspot
Please open the app
tap Home then the + in the upper right corner. Then tap Add Device > Cameras and select your camera.
Follow the prompts and choose the Hotspot on the network page to set up your camera again.
Step 3：To verify the problem
If the connectivity issue is resolved after your device is connected to your mobile hotspot but still exists when the device is connected to your 2.4GHz WiFi network, please check the settings and configurations on your router.
If the connectivity issue is not resolved after your device is connected to your mobile hotspot, please contact customer support for further assistance.
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