How do I check the firmware version and how do I update it?

1, Open the real-time video interface.

2, Click the edit icon in the upper right corner

3, Find the device update and click it.

4, You can view the firmware version, if there is a prompt to update it, then click Update it.

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• How to check if someone logged in my account?

  If you shared your account and password with someone and want to check theri login histories. You can check them in message center.

• Where to check the recordings in the SD card?

  You can check all the encrypted footage taken by the camera in the feature of 'Playback'.

• How to check multiple cameras at the same time?

  You can use the 'Multi-View' to check all the cameras at once. You can find this feature in two places.

• How to check if the camera is in connecting mode?

  First you need to power up the camera, then you can check the status of the indicator light. If the camera is in connecting mode, the light should be as following :

• The device is frozen(can’t retrieve the video)

  If your Cam can't see and it keeps loading, please try the following troubleshooting steps to verify if the issue can be resolved. 1. Confirm the status of the indicator light, and check whether the network is stable, please switch to SD mode to ...