How can I reconnect to the internet after changing providers? My camera is currently offline.

If you've changed your network provider, the camera needs to be reset to connect to the new network.

 

Here are the steps:

 

1. Resetting the Camera:

Press and hold the reset button for 5 seconds until you hear a tone and see the light flash. This will allow you to reconnect the camera to your app.

 

2. Reconnecting the Camera:

After resetting, the red light will flash. Follow these steps to add the camera back to the app:

 

① Open the app and click on the "+" in the top right corner, then select "Add Device."

② Choose your camera model.

③ Confirm that the indicator is blinking and proceed to the next step.

④ Select your 2.4GHz Wi-Fi network, enter your Wi-Fi name and password, and click "Next."

⑤ Use the camera to scan the QR code directly on your phone (15-20cm), adjusting your phone slightly for optimal scanning.

⑥ When you hear the prompting voice, tap on "I Heard a Prompt" and wait.

⑦The app will confirm the successful addition of the camera when the light turns solid green/blue/white.

Please note: Ensure that you reconnect the camera to the same Home to avoid any complications, especially if you have multiple Homes set up. If you haven't set up a Home name, simply add the camera back, and your cloud service records will remain intact.

• Related Articles

• What to do if the camera is offline?

  If the camera is offline. Please check the indicatore light of the camera. 1)If the red/white is flashing, you can add the camera manually like the first time you did it. 2)If the light is a solid red or there is no light, please plug the camera ...

• The device is offline after a power outage or network disconnection, but why the device cannot automatically reconnect to the network after the network is restored?

  If the device cannot automatically reconnect to the network after the network is restored, please try the following troubleshooting steps to verify if the issue can be resolved. 1. There are too many devices in your home that need to be connected to ...

• My camera moving by itself

  If the camera moving by itself, please try the following troubleshooting steps to verify if the issue can be resolved. 1. If the network connection is poor, the camera would self-check and rotate by itself when it connects to the network again. 2. If ...

• Camera is 2.4GHz only, and my WiFi is 5GHz. Will this affect my internet speed?

  Your camera operates solely on the 2.4GHz frequency.Contrary to a common misconception, switching your Wi-Fi frequency to 2.4GHz won't impact the overall performance of your 5GHz network. Modern routers often support dual-frequency operation, ...

• Troubleshooting your Camera Status Light?

  Solid Red Light Check to see if you are using the power cable and plug that came packaged with the camera. If you are NOT, please switch to the power cable and wall plug that came with the camera to see if this resolves the issue. If you are using ...