Failed to Connect Cam to 2.4GHz WiFi network
If your Cam failed to connect to a 2.4GHz WiFi network, please try the following troubleshooting steps to verify if the issue can be resolved.
1. Check whether the router password you entered is correct. Check for spaces before and after the Wi-Fi account or password and case sensitivity issues.
2. Ensure that broadcasting is enabled for Wi-Fi and is not hidden. Ensure that your device has been added over a Wi-Fi band of 2.4 GHz. (Check whether the 2.4 GHz band and 5GHz band share the same Wi-Fi account. If so, we recommend that you configure two accounts and switch to the 2.4 GHz band during network connection.)
3. Ensure that the network environment has strong and stable signals.
4. If the network is normal but the device network connection still fails, check whether the router is overloaded. You can disable a device's Wi-Fi feature to reserve the channel for resource reallocation.
5. If wireless MAC address filtering is enabled for the router, remove your device from the router’s MAC address filtering list to ensure that it is allowed to connect to the network. You can also disable MAC address filtering.
6. Ensure that the Red flashes after resetting. If not, and you are using the power cable and plug that came packaged with the camera, please try using a different power cable and plug if you have them available. Occasionally we see a defect with the power cable and plug.
If you still have questions, please contact customer support for further assistance.
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