Devices Cannot Power On

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• The device is offline after a power outage or network disconnection, but why the device cannot automatically reconnect to the network after the network is restored?

  If the device cannot automatically reconnect to the network after the network is restored, please try the following troubleshooting steps to verify if the issue can be resolved. 1. There are too many devices in your home that need to be connected to ...

• What to do if the camera stopps working and there is no indicator light?

  For this issue, please check it out by following the below steps. 1. Find another power adapter to replace our match power adapter to see if the indicator turns to red light. Normal phone adapter would suit. 2. Find another power line to replace our ...

• How to check if the camera is in connecting mode?

  First you need to power up the camera, then you can check the status of the indicator light. If the camera is in connecting mode, the light should be as following :

• Troubleshooting your Camera Status Light?

  Solid Red Light Check to see if you are using the power cable and plug that came packaged with the camera. If you are NOT, please switch to the power cable and wall plug that came with the camera to see if this resolves the issue. If you are using ...

• Camera doesn't even have a red flashing light that it's on even though it's plugged in

  ① Could you please power off the camera for 3–5 minutes, then plug it in and reset it? The reset button is on the back of the camera. Press it firmly for 5 seconds to see if you can hear the tone and see the red light flash. ② Still No light even ...