Cannot Receive camera Pop Up Notifications

When a motion is detected and the device is well set up, you will receive a notification on your phone according to the notification type. If you want to receive notifications, please make sure you have done the following tips:

Phone Settings

1. Please make sure you have enabled notifications in your phone's settings.

You can go to your phone's settings > Notifications > Enable app notifications.

Or you can tap message center in the app > Select setting in the upper right corner > Tap Notifications set to on.

2. Please make sure you have added to the app whitelist in your phone's settings for some brands’ Android phones (Samsung etc.). If you are a Samsung user and don’t know how to add an App to the whitelist, see the information here

App Settings

1. Please make sure you have enabled motion detection in your camera's settings.

You can go to check from the feature Camera Settings> Motion Detection. Increase the sensitivity level of detection in the camera settings.

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2. Please ensure you have enabled push notifications in the app.

You can tap message center > Select setting in the upper right corner > enable Notification.

If you still have questions, please contact customer support for further assistance.

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