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Night Vision Issues: Troubleshooting Dark Image
I'm sorry to hear that you're experiencing issues with the night vision images being too dark. Let's try to troubleshoot this together. Here are some steps you can follow: 1. Make sure you have turned on the Night Vision or Auto Night Vision mode in ...The device is frozen-can’t retrieve the video
I'm sorry to hear that your device is frozen and you're unable to retrieve the video. To resolve this issue, please try the following troubleshooting steps: 1. Restart the camera: Press and hold the sync button on the camera for 5 seconds to perform ...How can I get the recording out of the cameras?
To ensure user security and privacy, the videos saved on SD cards are not directly accessible for watching or downloading using a card reader. 1. Accessing SD Card Videos: View the camera's SD card videos through the playback feature within the app. ...Camera is 2.4GHz only, and my WiFi is 5GHz. Will this affect my internet speed?
Your camera operates solely on the 2.4GHz frequency.Contrary to a common misconception, switching your Wi-Fi frequency to 2.4GHz won't impact the overall performance of your 5GHz network. Modern routers often support dual-frequency operation, ...Camera doesn't even have a red flashing light that it's on even though it's plugged in
① Could you please power off the camera for 3–5 minutes, then plug it in and reset it? The reset button is on the back of the camera. Press it firmly for 5 seconds to see if you can hear the tone and see the red light flash. ② Still No light even ...
Popular Articles
What to do if the camera is offline?
If the camera is offline. Please check the indicatore light of the camera. 1)If the red/white is flashing, you can add the camera manually like the first time you did it. 2)If the light is a solid red or there is no light, please plug the camera ...Camera is 2.4GHz only, and my WiFi is 5GHz. Will this affect my internet speed?
Your camera operates solely on the 2.4GHz frequency.Contrary to a common misconception, switching your Wi-Fi frequency to 2.4GHz won't impact the overall performance of your 5GHz network. Modern routers often support dual-frequency operation, ...Troubleshooting your Camera Status Light?
Solid Red Light Check to see if you are using the power cable and plug that came packaged with the camera. If you are NOT, please switch to the power cable and wall plug that came with the camera to see if this resolves the issue. If you are using ...Cannot Receive camera Pop Up Notifications
When a motion is detected and the device is well set up, you will receive a notification on your phone according to the notification type. If you want to receive notifications, please make sure you have done the following tips: Phone Settings 1. ...How to Set Up My Smart Camera?
Below are tips and steps for you to follow to connect your camera. Warm Tips: 1. Please connect your phone with 2.4GHz Wi-Fi first, then connect your camera (the camera does not support 5GHz Wi-Fi). If you are using a dual-band router, please ensure ...