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Popular Articles
What to do if the camera is offline?
If the camera is offline. Please check the indicatore light of the camera. 1)If the red/white is flashing, you can add the camera manually like the first time you did it. 2)If the light is a solid red or there is no light, please plug the camera ...How to Find Out if You Have 2.4 GHz or 5 GHz Wi-Fi Network?
Most routers come with "dual-band" Wi-Fi, which means they support both 2.4G and 5G Wi-Fi frequency bands. Sometimes they use the same SSID (SSID = network name), sometimes they have a unique SSID, such as "Your Wi-Fi" and "Your Wi-Fi_5G". We are ...Camera is 2.4GHz only, and my WiFi is 5GHz. Will this affect my internet speed?
Your camera operates solely on the 2.4GHz frequency.Contrary to a common misconception, switching your Wi-Fi frequency to 2.4GHz won't impact the overall performance of your 5GHz network. Modern routers often support dual-frequency operation, ...How can I reconnect to the internet after changing providers? My camera is currently offline.
If you've changed your network provider, the camera needs to be reset to connect to the new network. Here are the steps: 1. Resetting the Camera: Press and hold the reset button for 5 seconds until you hear a tone and see the light flash. This will ...Troubleshooting your Camera Status Light?
Solid Red Light Check to see if you are using the power cable and plug that came packaged with the camera. If you are NOT, please switch to the power cable and wall plug that came with the camera to see if this resolves the issue. If you are using ...