Got a question?
If you're feeling confused about the instruction, don't worry, we got you!
Contact us in the following ways or through online service. We'll be here 24/7 just for you!
Online Chat
Click the chat button in the
bottom left cornter of the page
Popular Articles
Camera is 2.4GHz only, and my WiFi is 5GHz. Will this affect my internet speed?
Your camera operates solely on the 2.4GHz frequency.Contrary to a common misconception, switching your Wi-Fi frequency to 2.4GHz won't impact the overall performance of your 5GHz network. Modern routers often support dual-frequency operation, ...Cannot Receive camera Pop Up Notifications
When a motion is detected and the device is well set up, you will receive a notification on your phone according to the notification type. If you want to receive notifications, please make sure you have done the following tips: Phone Settings 1. ...What to do if the camera is offline?
If the camera is offline. Please check the indicatore light of the camera. 1)If the red/white is flashing, you can add the camera manually like the first time you did it. 2)If the light is a solid red or there is no light, please plug the camera ...Troubleshooting your Camera Status Light?
Solid Red Light Check to see if you are using the power cable and plug that came packaged with the camera. If you are NOT, please switch to the power cable and wall plug that came with the camera to see if this resolves the issue. If you are using ...How to Set Up My Smart Camera?
Below are tips and steps for you to follow to connect your camera. Warm Tips: 1. Please connect your phone with 2.4GHz Wi-Fi first, then connect your camera (the camera does not support 5GHz Wi-Fi). If you are using a dual-band router, please ensure ...